Know what is happening with your care.
You can track a pizza from the oven to your door. It should not be harder to find out whether a request for your care has been received, needs more information or has a decision.
SHN can bring that picture together across providers and health plans, so you know what is happening and who needs to act next.
- Request submitted · deliveredDelivery confirmed by the network
- Received by the planSource: the plan’s system · Updated 10:42 AM · Next: plan review
- Decision reportedSynthetic source decision, reported by the plan
Illustrative Member experience, not a live patient tracker. Member-service availability will be announced separately.
A connected picture that follows you.
Your care does not belong to just one hospital or health plan. Your information should help you across those relationships, including when your providers or coverage change.
SHN’s Member-service model is designed to bring authorized information together into a coherent view over time. Tracking one authorization is an example, not the limit. The larger goal is to help you see, understand and act on information that affects your care.
You are a participant, not just a record.
Member services give individuals a direct relationship with SHN. They are designed to support visibility, information-sharing choices and correction of mistakes within the services a person uses.
The Network Rules also protect defined rights for people who never create an account. Those rights do not depend on buying a service or downloading an app.
What is available now?
Organizations are testing and implementing network exchanges. The Member-facing tracker and broader Member-service launch will be announced separately.
This website does not show the status of your current authorization. For a current care or coverage question, contact your provider or health plan. To exercise a Network information right or raise a concern, use SHN’s privacy contact so the team can arrange an appropriate secure process.
How do I exercise my rights or raise a concern?
Contact privacy@smarthealthnetwork.org for access, correction or complaint requests, including concerns for the Network Accountability Office, on your own behalf or as a lawful representative. The team verifies identity and authority and provides a secure route for any sensitive information. Please do not include health information in ordinary email or web forms.
Get Member-service updates
Do not include medical information. This form is not for resolving an individual authorization. For a current request, contact your plan or care team.